If you forget your password, click on the 'Forgot Password' link on the login page. Enter your registered email address or mobile number, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email within 5 minutes, check your spam folder or contact our support team for assistance.

To update your personal information, log in to your account and go to the 'My Account' or 'Profile' section. Here you can edit your details such as name, contact information, and preferences. Some information like your username and verification documents may require additional verification or assistance from our support team to change.

Withdrawal processing times vary depending on the payment method chosen. E-wallet withdrawals are typically processed within 24 hours, while bank transfers may take 2-5 business days. All withdrawal requests go through a security verification process, which usually takes less than 12 hours. You'll receive a notification when your withdrawal is approved and when the funds are transferred.

SlotVIP does not charge any fees for deposits. For withdrawals, we offer one free withdrawal per month. Additional withdrawals within the same month may incur a small processing fee depending on the payment method. The exact fee will be displayed before you confirm your withdrawal request. Some payment providers may charge their own fees, which are beyond our control.

The minimum bet varies depending on the specific slot game. Most of our slot games have a minimum bet of ₱1 to ₱5 per line, with multi-line options available. You can adjust your bet amount using the controls at the bottom of each game. The betting range is clearly displayed in the game information section before you start playing. Some progressive jackpot games may have higher minimum bets to be eligible for the jackpot.

Yes, all slot games on SlotVIP use certified Random Number Generators (RNGs) to ensure completely fair and random outcomes. Our games are regularly tested and audited by independent third-party agencies to verify their fairness and randomness. We are licensed and regulated by relevant gaming authorities, which requires strict adherence to fair gaming practices. The RTP (Return to Player) percentages for each game are also published in the game information section.

Slow game loading can be caused by several factors. First, check your internet connection speed and stability. If using mobile data, try switching to a Wi-Fi connection if available. Clear your browser cache and cookies regularly to ensure optimal performance. Make sure your device's operating system and browser are updated to the latest versions. If problems persist, try accessing the site from a different browser or device, or contact our technical support team for assistance.

Yes, SlotVIP is fully optimized for mobile play. You can access our games directly through your mobile browser on iOS and Android devices without downloading any app. Our responsive design ensures a seamless experience across all screen sizes. For the best performance, we recommend using the latest versions of Safari on iOS or Chrome on Android. Some games also offer a dedicated mobile app version with enhanced features and performance, which you can download from our website.